Hi there! Thank you for sharing your experience with our slim, highlighted tape-ins! We're thrilled to hear that you're loving the quality and the perfect colour match. 🙌 It's great to know they've held up well for you over the past four weeks! We appreciate your suggestion about the 14-inch length. It's always helpful to have feedback, but don't forget, the tape-ins can be trimmed to your desired length! And yes, if you’re looking for more volume, grabbing an extra packet is a great tip! We’re so glad to know you’d order from us again. Can’t wait to see you back! Love, The Milk & Blush Team xx

Hi Laura, Thank you for sharing your feedback. We’re sorry to hear about your experience with the Sandy Ombré shade. We completely understand how important it is to get the perfect colour match. Studio lighting can sometimes make shades appear different on screen and for this reason, we do offer a complimentary shade matching service, where our team is happy to help you find your ideal match before placing your order. We also do our best to provide as much transparency as possible, but your feedback is incredibly helpful as we work to improve on this. We’d love to take a closer look and help resolve this for you. If you're open to it, please reach out to us at hello@milkandblush.com so we can better understand the issue and see how we can make this right for you. Best wishes, M&B Team

Hi Oonagh, Thank you so much for your lovely review! We’re absolutely thrilled to hear that you're back with Milk + Blush and that Ellen was able to assist you so quickly and effectively – we’ll be sure to pass on your kind words to her. It means the world to us that you've trusted our extensions in the past and have returned after your weave break – we're so glad you’re loving the quality and that your order arrived in time for the wedding! Your continued support and recommendation truly mean everything, and we can’t wait to help you again whenever you’re ready for your next set. 💖 Love, Milk & Blush x

Hey Chloe! Thank you so much for this incredible feedback! 💕 Coming from a hairstylist who works with extensions regularly, this truly means the world to us. We know how important consistency is, especially when you're trusting a brand for both your clients and yourself, so we’re absolutely thrilled to be your go-to! ✨ Your recommendation means everything and we’re so grateful to be part of your kit. Can’t wait to keep delivering for you and your clients! 💁‍♀️💫 Love, The Milk & Blush Team xx

Hi Shanice! This has absolutely made our day! 💖 We're so happy to hear that our expert advice helped you find the perfect shade, especially for your wedding day! 👰🏼✨ It means the world to know you’re loving the softness and colour match of your extensions. We feel so honoured to be a small part of such a special moment, and we cannot wait for you to see the finished look – you're going to be glowing! 💫 Wishing you the most magical wedding day 💍 Love, The Milk + Blush Team xx

Hi there, Thank you for your feedback. We're sorry to hear that you weren’t satisfied with your purchase. Our return policies are in place to ensure fairness to all customers and to maintain the hygiene and integrity of our products. As hair extensions are considered perishable items, they must remain sealed and unused for us to accept returns. This helps us guarantee that every customer receives a brand-new, hygienically sealed product. We understand how important it is to find the perfect colour match, which is why our full sets include test wefts. For single-piece extensions, we recommend reaching out to our team before purchasing for guidance on colour selection. We also offer additional support to help ensure you choose the best match for your hair. If there's anything else we can do to assist you, please don't hesitate to reach out. Best wishes, M&B team

Hi there, We're really sorry to hear about your experience and appreciate you taking the time to leave us some feedback. We want to assure you that we are committed to resolving this with you. Our team has already reached out via the email address linked to your order, and we’re currently awaiting a response from you so we can move forward in finding a solution together. While we stand by our products and services being top quality, customer experience is everything to us and we’d like the opportunity to make this right. We hope to turn this around for you and look forward to hearing from you via email 🤍 Best wishes, M&B Team

Hey Courtney, Thank you so much for your review! We’re absolutely thrilled to hear that you're loving your second purchase and that your first set has held up beautifully after three years! It’s fantastic that the colour match has stayed true for you as well. We’re so grateful for your loyalty and support, and we’re here for you anytime you need us! 🤍 Love, The Milk & Blush Team xx

Hi Moska, Thanks for your feedback. We completely understand your frustration, and we sincerely apologize for any delays in communication. We were actively investigating the status of your order and working to resolve the issue with customs. I can see that your order has since been returned to us and has already been refunded. You should see the funds reflected in your account shortly, depending on your payment provider’s processing times. We appreciate your patience and are sorry for any inconvenience this may have caused. If you need any further assistance, please don’t hesitate to reach out. Best wishes, M&B team

Hey Lorna, Thank you so much for your review! We're so happy to hear that you've been enjoying your tape-in extensions and ponytail. It's fantastic to know that our service, fast delivery, and colour selection have made your experience a great one! We truly appreciate your support, and we're here if you ever have any questions or need assistance in the future! 🤍 Love, The Milk & Blush Team xx

Hey Elen, Thank you so much for your review! We're thrilled to hear you think we’re the best shop! 🤍 If you ever need anything or have questions, just let us know. Love, The Milk & Blush Team xx

Hey Sophie, Thank you so much for your review! We're thrilled to hear that our extensions are above the rest for you. It’s fantastic to know you're enjoying the quality and ease of blending without any tangling or shedding. We’re here for all your hair needs, so if you ever have questions or need tips, just give us a shout! Here’s to many fabulous hair days ahead! 🤍 Love, The Milk & Blush Team xx

Hey Jade, We’re really sorry to hear about your experience and thank you for your feedback. I can see our team are waiting for a response from you so we can continue with an investigation. Please reach out again at hello@milkandblush.com, and we’ll do our best to resolve this for you. Your satisfaction is important to us, and we want to make things right 🤍

Hey there, Thank you for your review! We're so glad to hear you're happy with the hair itself, but we’re really sorry to learn that one of the tape packets didn’t adhere properly. If there's anything else you need or if you’d like to share more about your experience, please don’t hesitate to get in touch with our team. We're here to help! 🤍 Email us at hello@milkandblush.com 😊

Hey Lorna, Thank you so much for your review! We're over the moon to hear that you love your slim tape extensions and that they've added just the right thickness and length for you. ✨ If you ever need any tips or have questions, feel free to reach out. Here’s to fabulous hair days ahead! 🤍 Love, The Milk & Blush Team xx

Hey Charmaine! Thank you so much for your lovely review! 💫 We're so pleased to hear that you had a great experience with our customer service and that your order arrived right on time — just how it should be! It’s amazing to know that the Micro extensions were the perfect fit for you and that you’re happy with the quality too. We really appreciate the recommendation and can’t wait to help you with your next hair moment! 💖 Love, The Milk & Blush Team xx

Hey there! These wefts are purposely designed to be lighter than standard extensions, as they’re meant for building up layers. We do mention this in the product description, but we completely understand how expectations can vary. If you’re looking for a weft with more thickness, we would suggest opting for a standard individual weft or even the Quad Weft, which offers much more volume in a single piece. We always want our customers to love their purchase, so if you need any advice on the best option for your hair goals, our team would be happy to help! Feel free to reach out – we’d love to find the perfect solution for you. 💕