Due to high demand, we offer pre-orders on out-of-stock items, allowing you to secure your product in advance. Pre-orders take priority, meaning your item will be dispatched as soon as it becomes available.

Pre-orders typically take 10–12 weeks to complete, though this may vary. You can check in with us via live chat for updates. Once your item is ready, we’ll dispatch it immediately and send you a confirmation email with tracking details. Please note that release dates and timings may change due to unforeseen delays.

Yes! You can cancel your pre-order anytime before dispatch for a full refund, with no cancellation fee. Simply contact us with your order number, and we’ll take care of it.

Usually it's not possible to place a pre-order without clicking the pre-order button. If a pre-order has been placed by mistake, you can cancel it at no cost, and your reserved item will go to the next customer in line. Simply contact us with your order number, and we’ll take care of it.