Reviews
I ordered 2x packs of tape in extensions from Milk & Blush - I only received one packet. After a lot of back and fourth they have deemed there is nothing they can do. The customer service reps have been lovely but I am super disappointed in this, I have basically paid twice for one packet and feel at a massive loss because they don't believe me/ how do I prove this!? They also can't prove to me they packed both packets.
I ordered this hair for my wedding and now I'm out of pocket and I am not sure what to do or how to escalate this further. My wedding hair has been ruined.
I wouldn't recommend this company at all. I wish I looked at reviews beforehand because they're mainly negative.
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1 day ago
I have always used milk and blush for clip in extensions in the past and over the past 2 years have had a weave in so I went away from clip in extensions. I recently wanted to give my hair a break from the weave so I purchased some new pieces from milk and blush and somehow made a mistake when purchasing and the page reset, I had to contact the customer services at milk and blush and the staff member called “Ellen” was so helpful and sorted everything out for me within a few hours, I really needed the extensions before Wednesday morning as I have a wedding to attend and she couldn’t of done more for me, I was absolutely delighted with the service and received my extensions the next day! The overall quality of the hair extensions is unbeatable, I have tried a few other websites and the quality just wasn’t the same and they didn’t last me as long. If I ever decide to get more permanent extensions in the future I will also be purchasing from milk and blush. I couldn’t recommend milk and blush more or the customer service I got from Ellen !!
1 person found this review helpful.
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2 days ago
As a hairstylist who goes through a lot of hair weekly, I’ve tried nearly every extension brand out there. Most are hit or miss, great one order, disappointing the next. I find Milk & Blush are easily the most consistent! The only brand I trust on both my clients and myself. Definitely recommend!!
Reply:
Hey Chloe!
Thank you so much for this incredible feedback! 💕 Coming from a hairstylist who works with extensions regularly, this truly means the world to us.
We know how important consistency is, especially when you're trusting a brand for both your clients and yourself, so we’re absolutely thrilled to be your go-to! ✨ Your recommendation means everything and we’re so grateful to be part of your kit.
Can’t wait to keep delivering for you and your clients! 💁♀️💫
Love,
The Milk & Blush Team xx
1 person found this review helpful.
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3 days ago
Honestly can say that the expert advice got my hair colour spot on! I ordered the beach blonde extensions for my wedding day. They are soo soft and match my hair so well 🥹 thank you so much I can’t wait see what they look like with the finished look 👰🏼♀️🫶🏻
Reply:
Hi Shanice!
This has absolutely made our day! 💖 We're so happy to hear that our expert advice helped you find the perfect shade, especially for your wedding day! 👰🏼✨
It means the world to know you’re loving the softness and colour match of your extensions. We feel so honoured to be a small part of such a special moment, and we cannot wait for you to see the finished look – you're going to be glowing! 💫
Wishing you the most magical wedding day 💍
Love,
The Milk + Blush Team xx
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3 days ago
Wouldn’t recommend.
I purchased hair extensions from Milk & Blush in January and the quality has been so disappointing. After just two washes, and despite following all the recommended care tips and using their suggested leave-in silicone spray, the hair started matting and shedding excessively. Within a month, it had shedded to nearly half its original length. I’ve worn extensions for years and have never experienced such poor quality hair - I do not believe I was sent 100% Remy human hair.
While the customer service team was initially responsive, they have since stopped responding to my complaint. It has been over a month with no resolution, despite multiple emails. Given the price and expectations, I’m extremely disappointed and would not recommend these extensions.
4 people found this review helpful.
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17 days ago
Order the one piece hair extension - it arrived and didn’t come with a sample like the larger packs so had no choice but to open and check the colour match ( the window isn’t very clear) and to check the quality of hair. Quality of the hair wasn’t the best, I think it could be a mix of synthetic and human hair. I returned it as it’s too light, however because I opened the pack they’re policy states it’s non refundable. On top of that I have to now pay for return postage. Do not buy!!
Reply:
Hi there,
Thank you for your feedback. We're sorry to hear that you weren’t satisfied with your purchase. Our return policies are in place to ensure fairness to all customers and to maintain the hygiene and integrity of our products. As hair extensions are considered perishable items, they must remain sealed and unused for us to accept returns. This helps us guarantee that every customer receives a brand-new, hygienically sealed product.
We understand how important it is to find the perfect colour match, which is why our full sets include test wefts. For single-piece extensions, we recommend reaching out to our team before purchasing for guidance on colour selection. We also offer additional support to help ensure you choose the best match for your hair.
If there's anything else we can do to assist you, please don't hesitate to reach out.
Best wishes,
M&B team
2 people found this review helpful.
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21 days ago
DO NOT BOTHER! These extensions are definitely not worth your money! 100% a combination of synthetic hair mixed in there. The quality is so poor. You have to brush them constantly to get them to stay looking decent which is uncommon for remy hair extensions. I would usually brush my hair once an hour with other brands I’ve tried but these have to be brushed every 5 minutes or they matte together. Ive had extensions from Amazon for cheaper and that are much better quality and that I’ve gotten a good years use out of. I have worn these twice and they ruin your night out every time constantly faffing with them!
I did reach out to the company, they sent a copy and pasted paragraph from their website telling me I’m wrong and that they’re 100% remy, and asked for picture proof that the extensions are faulty? which is impossible to do because it’s how they feel and matte through the evening that is the issue, and I’m sure if I sent them a picture of tangled extensions they’d just tell me to brush them :/
Company has 700 good reviews but 150 awful ones… which means more than 1 in 5 people think these are shocking quality. Do not let the overall rating of 4 starts fool you. these are really poor odds…think it’s about time they sorted it out
Invest your money elsewhere girlies!
Reply:
Hi there,
We're really sorry to hear about your experience and appreciate you taking the time to leave us some feedback.
We want to assure you that we are committed to resolving this with you. Our team has already reached out via the email address linked to your order, and we’re currently awaiting a response from you so we can move forward in finding a solution together.
While we stand by our products and services being top quality, customer experience is everything to us and we’d like the opportunity to make this right.
We hope to turn this around for you and look forward to hearing from you via email 🤍
Best wishes,
M&B Team
2 people found this review helpful.
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30 days ago
This is now my second purchase from Milk and Blush and it’s only because I want a new length. My first set I purchased three years ago and are still just as new as the day I bought them, with proper care. I was color matched three years ago and the color has stayed true on my second purchase as well. I will NEVER use anyone else for extensions, by far the BEST hair and customer service! xoxo
Reply:
Hey Courtney,
Thank you so much for your review! We’re absolutely thrilled to hear that you're loving your second purchase and that your first set has held up beautifully after three years! It’s fantastic that the colour match has stayed true for you as well.
We’re so grateful for your loyalty and support, and we’re here for you anytime you need us! 🤍
Love,
The Milk & Blush Team xx
1 person found this review helpful.
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1 month ago
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